Free Returns in USA except for wholesale purchases. Simply contact us for a return label.
1. email [email protected]with your issue. If the problem is a product lost to shipper or damaged do to a shipper, then the issue is with the shipper and we will help you resolve this issue. AlluringFragrance contract like all companies using shipping companies to ship our product and therefore we can not be responsible for lost or damage by them. AlluringFragrance will try in all cases to help our clients reach a solution to the dilema.
If the issue is that the wrong product was sent then: 2. request a return authorization number from us and send product in original packaging to: AlluringFragrance 23 Sterling Place, Southampton, NJ, 08088 . The client will be responsible for the return shipping to us.We will resend the correct fragrance.
3. If the client doesn’t like the product they must 1st request return authorization number from us. 2nd. return the product in original shipping box to AlluringFragrance 23 Sterling Place, Southampton, NJ, 08088 and pay return shipping. 3rd. be responsible for a % restocking fee which will be applied to their new order. PS the address above will probably be replaced with a Post Office Box address.